Our Guarantees
Your peace of mind is our top priority. We stand behind every product we sell.
Three Guarantees for Your Peace of Mind
Fund Security
Multiple payment options with full protection
Corporate Bank Account
Verified corporate account with major banks
Flexible Payment Terms
30% deposit, 70% against B/L copy
Letter of Credit
Accept L/C at sight from major banks
Trade Assurance
Alibaba Trade Assurance covered
Quality Assurance
Comprehensive quality control from production to delivery
Certification Reports
Full set of ISO, CE, FDA certifications
Factory Audit
Welcome third-party inspection anytime
Sample Guarantee
Sample cost refunded on bulk order
Retain Sample
Sealed samples kept for quality reference
Delivery Reliability
Transparent production scheduling and on-time guarantee
Capacity Transparency
Real-time production capacity visibility
Production Scheduling
Weekly production progress updates
Logistics Guarantee
Space booking with top shipping lines
Delay Compensation
1% discount per day delay (max 10%)
Communication Efficiency
Fast response and dedicated support
24/7 Online
WhatsApp & WeChat always available
24h Response
Email replied within 24 hours
Dedicated Manager
One-on-one account manager
Multilingual Team
English, Chinese, Spanish, French support